Legal
Refund and billing policy
Last updated 2026-08-15. Future Assistants Ltd (company no. 17123132) is registered in England & Wales — registered office: 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London W1T 6EB. This page expands on Terms of service Section 8 (Payments and credit pricing) — it's an informational reference, not a billing dashboard. Manage your own payment methods and view invoices from Dashboard → Billing.
Billing processor
All paid features are billed through Stripe Payments UK Limited. We do not store your full card number — Stripe handles card capture, PCI-DSS Level 1 compliance, and fraud screening. Your statement will show a Stripe-routed descriptor referencing Future Assistants.
Credit pricing
Future Assistants runs on a credits-based virtual currency: you buy credit packs in real money and spend credits on assistant actions, generation, messaging, and calls. Full per-feature credit rates and credit-pack pricing are published on the Pricing page and in Terms Section 8. Prices shown at checkout are final for that purchase; we don't retroactively reprice a pack you've already bought.
Refunds
Credits purchased are non-refundable except as required by law. Credits do not expire, so there's no pressure to spend a pack before it "runs out." Where UK consumer law gives you a refund right — for example the 14-day cooling-off period under the Consumer Contracts Regulations 2013 for unused credit packs — that right applies regardless of anything in this policy. See our Refund policy for the full cooling-off, partial-failure, and marketplace-purchase rules.
Disputes and chargebacks
If a charge looks wrong, email us first at support@futureassistants.co.uk with your order reference or run ID — we'd rather resolve it directly than have you raise a chargeback with your card issuer. If you do raise a chargeback with Stripe or your bank without contacting us first, we may suspend your account pending investigation, consistent with Stripe's standard dispute-handling terms. If a dispute is resolved in your favour, any credits purchased with the disputed charge are removed from your balance.
Unused credits on account deletion
Per Terms Section 12, deleting your account soft-deletes your data immediately and hard-deletes it within 30 days. Unused credits are not automatically refunded when you delete your account. If you want a refund for unused credits, request it before you delete — once the account and its billing records are hard-deleted we can no longer process a refund against that purchase.
VAT and taxes
Future Assistants is not currently registered for UK VAT, so no VAT is charged on our prices. Every purchase comes with a Stripe invoice by email. If you need a copy, email support@futureassistants.co.uk with your order reference.
Contact
Billing questions or refund requests: support@futureassistants.co.uk. We respond within 2 working days.
See also: Terms of service · Refund policy · Privacy policy