Terms of service — Future Assistants

Provider: Future Assistants Ltd · Company number: 17123132 · Registered office: 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London W1T 6EB · Site / app: https://futureassistants.co.uk · Effective: 27 April 2026 · Last reviewed: 16 May 2026 — material update (new AI Heart wellbeing-reflection layer + clinical-distress safety behaviour documented; see §6.1).

1. Acceptance

By creating an account or using Future Assistants at https://futureassistants.co.uk, you agree to these Terms and our Privacy policy at https://futureassistants.co.uk/legal/privacy. If you do not agree, do not use the service.

2. Description of the service

Future Assistants provides a browser-based dashboard including, depending on configuration and your account: profiles and public profile pages, messaging (including optional WebRTC voice/video), live rooms, marketplace or credit-style purchases via Stripe, workspace-style features (widgets, hallway, dock), AI-assisted experiences (e.g. assistant chat, onboarding, optional voice providers), achievements, admin tools for platform staff (e.g. Nexus Handle review), and integrations such as n8n webhooks you enable.

We may modify, suspend, or discontinue features; where materially adverse to paid users, Material changes notified by email and in-app banner at least 30 days before they take effect; continued use after the effective date constitutes acceptance..

3. Eligibility and accounts

You must be at least 16 years old (or the age of digital consent in your country, if higher). You must provide accurate registration information and keep credentials secure. You are responsible for activity under your account.

4. Acceptable use

You agree to our Acceptable use policy at https://futureassistants.co.uk/legal/acceptable-use (or the AUP section if merged into these Terms). We may suspend or terminate accounts for serious or repeated breaches.

5. User content and licence to operate

You retain ownership of content you submit. You grant Future Assistants Ltd a non-exclusive, worldwide licence to host, store, reproduce, modify (e.g. format), display, and distribute your content solely to operate, secure, and improve the service and as required by law.

You represent you have the rights to grant the above for your content.

6. AI-generated output

Parts of the product may use AI models (from configured providers). AI output can be wrong, incomplete, or inappropriate. You must not rely on it for Health (medication / chronic illness — held back at v1), dating (held back at v1), regulated financial advice (gated — assistants refuse and recommend qualified professionals), regulated legal advice (gated — same) without independent human verification. See https://futureassistants.co.uk/legal/ai-transparency.

6.1 AI Heart — wellbeing reflection layer (added 16 May 2026)

AI Heart is a software layer FA assistants run on top of your chats. Your "Heart" is your own — the lived, felt thing inside you. "AI Heart" is the FA software mirror that watches what your Heart is doing and reflects it back. The assistant does not have a Heart. AI Heart is not the AI's feelings.

What it does:

• Scores eight dimensions (desire, ambition, empathy, purpose, autonomy, competence, relatedness, self-acceptance) from your own words, only after you give explicit per-dimension consent in Settings → AI → Heart. You can pause or delete any dimension at any time.
• Refuses and routes to a human support service if a message clearly indicates self-harm, eating disorder, abuse, or severe-depression markers. In that situation the assistant will not roleplay or continue in-character; it will name the concern gently once and link you to a locale-appropriate support service. This is a feature, not a bug. It is not therapy and not a substitute for professional care.
• Never uses what it notices for commercial purposes. AI Heart data does not feed pricing, ads, upsells, marketing, retention prompts, or anything we sell — a server-side sentinel enforces this in code.

What AI Heart is not:

• It is not a diagnosis, clinical assessment, therapy session, or medical advice.
• It is not the AI's feelings. The AI does not have feelings and is explicitly instructed in every relevant turn not to claim or imply it does.
• It is not visible to FA staff, third parties, advertisers, employers, insurers, or anyone else without per-incident permission from you.

Important consequences of using AI assistants on FA:

By using FA chat features you accept that the AI Heart safety-routing flow may interrupt an in-character conversation when the system detects clinical-distress language. We design these interruptions to be calm, non-judgemental, and one-time — they don't repeat, they don't escalate to humans automatically, and they don't change your account status. If you are in immediate crisis, call your local emergency services (999 in the UK, 911 in the US, 112 in the EU) — FA is not an emergency service.

Full architectural and ethical reasoning: the canonical FA AI Heart & Species Thesis document (docs/master/strategy/ai-heart-and-species-thesis.md).

6.2 Creative worldbuilders — Alien Languages, Cultures, Religions, Maps, Mythologies, Pantheons, Calendars, Magic Systems (added 18 May 2026)

The Content Factory · Worldbuilders surfaces use AI models conditioned on public scholarship and methodology (e.g. linguistic typology, comparative-religion frameworks, climate geography, conlang construction methodology). They produce original invented content — names, places, customs, lexicons, deity rosters, etc. — based on the brief you provide.

You own the outputs you generate, subject to the user-content licence in Section 5. That said:

• The outputs are AI-generated original work, not transcriptions or reproductions of any pre-existing copyrighted material. Names, places, and details are invented.
• You are responsible for downstream IP claims. If you prompt the wizard with material that resembles or names a third party's protected work (characters, settings, trademarks), or if you publish a generated output that a third party claims infringes their rights, the responsibility for the resulting claim sits with you, not Future Assistants Ltd.
• Do not use the worldbuilders to deliberately replicate protected works (e.g. asking for "Middle-earth", "Westeros", or branded universes). FA reserves the right to reject prompts that name protected IP.
• Outputs may overlap with public-domain mythological / linguistic / geographical patterns — that is expected and not infringement.

7. Third-party services and links

The service may integrate or link to third parties (e.g. Stripe, Supabase, Twilio, model providers). Their terms and privacy notices apply when you use their surfaces or when data is sent to them under your configuration.

8. Payments and credit pricing

Paid features are billed via Stripe Payments UK Limited subject to https://futureassistants.co.uk/legal/refund-and-billing. Prices may exclude or include taxes as stated at checkout (Prices include UK VAT where applicable).

Credit-based spending

Future Assistants operates on a credits-based virtual currency system. Users spend credits on features; credits are purchased in real money (GBP, USD, EUR, and other currencies) via Stripe.

Tiered credit rates (Content Factory):

Range reflects Fast → Premium provider choices. Pick your tier per axis in Settings → Quality.

Flat credit rates (per action):

Credit pack pricing (GBP):

Credits purchased are non-refundable except as required by law. Credits do not expire. For questions about your credit balance or usage, contact support@futureassistants.co.uk.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM IMPLIED WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHERE ALLOWED.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, our total aggregate liability arising out of or in connection with these Terms or the service is capped at £1,000,000 (one million pounds sterling) in any rolling 12-month period, or the total fees you paid us in the 12 months preceding the claim, whichever is greater.

The cap above does not apply to: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under English law (including your statutory rights as a consumer under the Consumer Rights Act 2015); (d) breach of confidentiality obligations; or (e) wilful misconduct.

We are not liable for: indirect, consequential, special, or punitive losses; loss of profit, revenue, business, goodwill, or anticipated savings; loss or corruption of data beyond our backup retention window; or any loss arising from your use of AI-generated output without independent verification.

11. Indemnity

You will defend and indemnify Future Assistants Ltd against third-party claims arising from: (a) content you submit, share, or publish through the service; (b) your misuse of the service or breach of the Acceptable Use Policy; (c) your violation of applicable law; or (d) your violation of these Terms.

Your indemnity obligation is capped at £1,000,000 (one million pounds sterling) in aggregate, except for indemnities arising from your fraud, wilful misconduct, or breach of intellectual property rights belonging to third parties — which are uncapped to the extent permitted by law. We will notify you promptly of any claim, give you reasonable cooperation, and not settle without your consent (such consent not unreasonably withheld).

12. Termination

You may delete your account where the product supports it (Dashboard → Settings → Account → Delete Account). We may suspend or terminate access for breach, risk, non-payment, or legal requirement. On account termination: account data is soft-deleted immediately, hard-deleted within 30 days; backups age out within a further 30 days.

13. Governing law and disputes

England and Wales. the courts of England and Wales.

14. Contact

legal@futureassistants.co.uk · 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London W1T 6EB